Cancellation policy

At Natural Beauty By Michelle, I understand that sometimes you need to change your appointment. To ensure fairness to all clients and to help me manage the schedule effectively, I have a clear cancellation policy in place. Please review the following information to understand how to manage your bookings.

Frequently asked questions about cancellations

I aim to make the policies as transparent as possible. Below are answers to common questions regarding appointment changes and cancellations, designed to provide you with all the information you need to manage your bookings with ease.

What's the latest I can change or cancel an appointment without a charge?
You can change or cancel your appointment without a charge up to 48 hours before your scheduled time.

How can I let you know I need to cancel or change my appointment?

The best way to inform me about a cancellation or change is via email, text, or WhatsApp. You can reach me at [[michelleswinbank@gmail.com]] 

Will there be a fee if I cancel too late or don't show up?
Yes, a full fee applies for cancellations made less than 24 hours before the appointment, and half of the treatment cost will be charged for cancellations within 48 hours.

Are there any situations where you'd be more flexible with the policy?

Yes, I understand that emergencies happen. Please contact me as soon as possible to discuss your specific situation.

I am here to help. If you have any questions about the cancellation policy or need to make changes to your appointment, please don't hesitate to get in touch with me directly. I appreciate your understanding and cooperation.